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What To Expect In Practice
June 19, 2020

What To Expect In Practice

Our practices will reopen on the 29th June and we’ve made a few changes to keep you safe. The well being of our valued clients, and our team, is of the utmost importance to us. 

Here’s what you can expect- 

  • We’ll be asking that you make an appointment for any services, including repairs, adjustments and choosing new glasses. Please don’t visit the practice without an appointment. 
  • Appointments for any of these things can be made through our website, by telephone, by email or across all our social media channels.
  • We’re asking that you please wear a mask when you come in to practice, if you can.
  • We’ll be asking that you don’t arrive early for your appointment, to reduce waiting time in practice.
  • Where possible you’ll be asked to attend practice alone, as we aim to have as few people in practice at one time as possible. 
  • We’ll be using video consultations for eyecare, but also for when you need a 2nd opinion from a family member or friend who would usually attend with you. For example, using WhatsApp video call, Facetime or Zoom. 


Here’s the changes we’ve made- 

  • We’ve got hand sanitiser stations for everyones use throughout the practice. 
  • Staff will be wearing Personal Protective Equipment. 
  • We’re maintaining social distancing and have floor stickers in place to guide you. 
  • There will be clear information on display so you know what's going on. 
  • Staff will move throughout the practice regularly cleaning surfaces, handles etc. 
  • We have new drop off boxes for repairs, to minimise time in practice. 
  • We’re using diary spacing for all appointments to limit the number of people in practice at one time. 
  • We’re following a rigorous cleaning process for test rooms and equipment. 
  • We’re working with a different frame handling process and a team member will assist you with browsing the collections. 

We thank you for your co-operation with this and appreciate your understanding during this time. 

If you have any questions, please don't hesitate to contact us. Get in touch by phone, email us at or message us on any of our social media channels. 

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